The team behind every conversation.

Steven Cartwright is an Account Executive and QA Manager with a career built on client relationships, operational excellence, and a passion for getting things right. Originally from New Zealand, Steven brought a strong foundation in operations management and logistics before making Brazil his home, where he has since grown into roles spanning project management, translation, supervision, and quality assurance.

Holding a Bachelor of Commerce and a New Zealand Diploma of Business, he is fluent in Portuguese and works across languages and cultures with ease. His combined experience in client-facing roles and quality oversight means that every account he owns is handled both commercially and editorially.

Outside of work, Steven is a devoted father of two, an ex-rugby player, All Blacks supporter, and can usually be found outside walking, running, cycling, exploring Brazil's beaches, or hunting down a great restaurant or cafe.

Carla is a Customer Support Representative with a belief that every client interaction is an opportunity to build trust and reflect the best of the brand. From Jamaica, she brings warmth, empathy, and a drive for efficient, meaningful solutions to every conversation.

Her work focuses on making sure people feel genuinely heard — whether they're filing a single certified document or coordinating a large multilingual delivery. She works closely with the project management team to make sure every promise made at the support stage is kept at the delivery stage.

For Carla, great service isn't just about resolving issues. It's about making people feel genuinely heard and valued — and the team measures her by exactly that standard.

Vera is a Customer Support Representative at Day Translations, helping clients navigate the language services process with clarity and care. Based in Argentina, she brings a genuine passion for languages and cross-cultural communication to every client interaction — making sure people feel supported and understood at every step.

With a background in translation and linguistics, Vera sees language not just as a professional tool, but as a bridge between people and cultures. That perspective shapes the way she handles inquiries, scopes projects with clients, and explains complex linguistic services in plain language.

Her work bridges the support team and the project management team — making sure no nuance gets lost between the first email and the final delivery.