Video RemoteInterpreting Services (VRI)

Video Remote Interpreting (VRI) is a service that connects participants to a qualified interpreter over live video, allowing everyone to see and hear each other in real time. It provides on-demand language support similar to phone interpreting, with the added benefit of visual communication. Organizations use VRI when visual cues matter -- such as conversations involving American Sign Language (ASL), complex clinical information, or sensitive interactions where facial expressions and body language improve clarity and trust.

Use VRI when the conversation involves American Sign Language (ASL), complex or sensitive information, or when visual connection matters for trust and accuracy. Healthcare providers use VRI for diagnosis, discharge, and behavioral health sessions. Legal teams use it for depositions and client meetings. Phone interpreting is better suited to brief, high-volume transactional interactions -- scheduling calls, routine check-ins, and call center environments where speed is more important than visual context.

You initiate a VRI session through the Day Interpreting mobile application, a web browser, or your organization's enterprise portal. The platform matches you with a qualified interpreter in your required language and subject matter -- medical, legal, or general. All participants communicate in real time through an encrypted, HIPAA-compliant video connection. Sessions connect in under 10 seconds for common languages. Up to four participants can join a session. Enterprise accounts include real-time usage reporting and dedicated account management.

Through the Day Interpreting platform, video interpreting sessions connect in under 10 seconds for the most common languages including Spanish, Mandarin, Arabic, French, and Portuguese. The platform's routing engine matches your request to a certified interpreter by language, subject matter, and availability in real time -- with no hold queues and no callback system. For specialized languages or subject matters, connection may take slightly longer. Advance scheduling is available for any language pair where same-day on-demand access is not guaranteed.

Day Translations offers video remote interpreting in 500+ languages and dialects, including spoken languages and American Sign Language (ASL). This is significantly broader than most VRI providers, who restrict video interpreting to 40 to 60 languages. Common languages connect on demand in under 10 seconds. Rare and indigenous language pairs are available through advance scheduling, typically with same-day availability.

Yes. All Day Translations VRI sessions use end-to-end encryption and the platform is fully HIPAA compliant. Interpreters sign Business Associate Agreements (BAAs) and are trained in healthcare confidentiality standards. Medical interpreters hold CCHI or NBCMI certification and are trained in the language access requirements of ACA Section 1557. The platform meets ISO 27001 information security standards and is SOC 2-ready.

A smartphone, tablet, or computer with a camera and microphone, plus a reliable internet connection, are all that is required. The Day Interpreting platform is available as a mobile application on iOS and Android, and works in any modern web browser without requiring software installation. No dedicated hardware, proprietary telephone lines, or additional equipment is needed. For healthcare settings, a shared device at the bedside or in the exam room is sufficient.

Yes. Day Translations VRI is available 24 hours a day, 7 days a week, 365 days a year -- including evenings, weekends, and holidays. Common language pairs are available for immediate on-demand connection at any hour through the Day Interpreting platform. For healthcare providers and legal teams handling urgent after-hours needs, no advance scheduling is required.

Yes. Video is the only remote format that supports American Sign Language (ASL) interpreting. Day Translations provides RID-certified ASL interpreters through the VRI platform for healthcare appointments, legal proceedings, workplace interactions, and educational settings. VRI for ASL meets the effective communication requirements of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Sessions connect on demand through the Day Interpreting app or browser without advance scheduling for most requests.

Yes. VRI is accepted for depositions, immigration hearings, asylum interviews, and remote legal proceedings by U.S. federal and state courts, when the interpreter is properly certified and the session meets evidentiary standards. Day Translations' legal VRI interpreters are state-certified and trained in court procedure, attorney-client privilege, and the documentation requirements that govern legal interpretation. If a specific court or proceeding has additional requirements, contact our team before the session to confirm the appropriate certification and connection protocol.

Day Translations VRI is billed per minute of active session time. There is no setup fee, no monthly minimum, and no contract required. Rates vary by language pair and subject matter. Individual and small-volume users can access the Day Interpreting platform starting with a minimum initial account credit. Enterprise organizations with high monthly volume qualify for dedicated account management and custom rate structures. Contact our team or visit dayinterpreting.com to receive a quote for your organization's requirements.

Medical interpreters hold CCHI (Certified Healthcare Interpreter) or NBCMI (National Board for Certification of Medical Interpreters) certification, and are trained in HIPAA, medical ethics, and clinical communication standards. Legal interpreters are state-certified and trained in court procedure, evidentiary standards, and attorney-client privilege. ASL interpreters are RID-certified through the Registry of Interpreters for the Deaf. All interpreters complete background checks and ongoing training in their subject matter specialty.