Refund Policy

Before requesting a refund, we encourage you to take advantage of our free revision service. Our goal is to deliver translations that meet your exact specifications.

• Unlimited revisions are included with all translation orders
• Revision requests must be submitted within 30 days of delivery
• Please provide specific, actionable feedback with your revision request
• Revisions are based on the original source document and project instructions

You may be eligible for a full or partial refund under the following circumstances:

• Quality issues: If the translation contains significant errors that we cannot correct through the revision process
• Missed deadlines: If we fail to deliver your project by the agreed-upon deadline without prior notification
• Order cancellation: If you cancel your order before translation work has begun
• Technical issues: If technical problems on our end prevent delivery of your completed project

Refunds are not available in the following situations:

• Change of mind after translation has been delivered and accepted
• Subjective preferences that differ from the agreed project specifications
• Third-party rejection of a translation (e.g., a government agency requesting additional documentation)
• Rush fees for expedited services that were successfully delivered on time
• Notarization, apostille, or other third-party service fees
• Shipping costs for physical deliveries that have already been dispatched

To request a refund, please follow these steps:

1. Contact us: Email [email protected] or call 1-800-969-6853
2. Provide your order number: Include your project or invoice number
3. Explain the issue: Describe the reason for your refund request with specific details
4. Allow for review: Our quality team will review your request within 2-3 business days
5. Receive resolution: We will process approved refunds within 5-7 business days

Approved refunds will be processed to the original payment method:

• Credit card: 5-7 business days to appear on your statement
• PayPal: 3-5 business days
• Bank transfer: 7-10 business days

Processing times may vary depending on your financial institution. You will receive email confirmation when your refund has been processed.

This return policy is applicable to all services offered by Day Translations.

If you wish to request cancellation after placing an order, you should do this promptly. If we have not assigned your project to a translator, we will issue a 100% refund. However, if we have already engaged a translator, then we are unable to accept your cancellation request. In most cases, we engage a translator as soon as we receive your order. If we haven't, we will issue a full refund.

If you wish to request a partial cancellation for services not required, then these requests are granted if we have not already executed them. For example, if you have paid for hard copies but you would like to only receive the electronic version, then we can refund the additional charges you paid for the hard copies, but only if we have not already mailed them. Cancellation requests can be made by email to [email protected]. You can also chat with us online or talk with us on the phone.

For cancellation of interpretation services: If you cancel within 48 hours of the assignment time, we will deduct 50% from the total amount as a cancellation fee and refund the remaining amount. If you cancel within 24 hours of assignment time, a 100% cancellation fee applies for all projects.

You can request edits (synonyms, word preferences, spelling of names not provided when ordering, and illegible words in a scan) to your translated documents as many times as needed, and we will make the edits promptly. All languages allow numerous ways to phrase words, and therefore we are open to your feedback. We will edit your translated documents based on your feedback, but we are unable to issue a refund or chargeback.

We guarantee the highest accuracy on all our translations. We follow a strict quality control process to ensure that your translated documents are error-free and there is no mistranslation. If you spot an error or mistranslation in your document, contact us immediately so we can rectify the errors in your mistranslated document.

• Name spellings (if not provided) and word preferences do not construe as mistranslations or errors. No refund will be allowed for name spellings (when not provided earlier) and word preferences.
• If you wish to reject the translation and request a refund due to an error or mistranslation, then we allow such a refund only if it is reasonably determined that our quality standards were not met and our proofreading process failed.
• After we acknowledge that it fails our quality standards promised to you, we will issue a refund to the extent of the quality compromised. In any case, our liability will always be limited to fixing the errors or providing a refund. Day Translations shall assume no other liability or indemnity obligations.

We follow a strict quality control process to make sure we do not miss anything while translating your documents. However, if you receive your translation and notice a page or section missing, contact us immediately to remediate the situation. If we are unable to turn around the missing sections within our promised timeframe, we will communicate this to you and provide you with the option to refuse the missing translations and instead receive a partial refund, calculated based on the missing sections.

If you have not paid for desktop publishing or not provided a clear scan, we cannot guarantee a 100% mirror image. We therefore cannot issue a refund for such complaints. If the scanned image is blurry, we only do plain text translation.

Please remember interpreters will always limit themselves to providing verbal interpretations of what is being said. They will not provide further explanation or give opinions. As such, if context is required, it should only be for the purpose of choosing proper terms.

We strive to complete all our translations as soon as we receive them, in most cases in less than 24 hours. But we cannot guarantee an exact delivery time for all orders. If we have not expressly agreed to a 24-hour delivery, you are not entitled to reject any delivery, citing delays. If we have expressly agreed to a 24-hour delivery, then you are entitled to a refund amount determined by the delay period calculated after the 24th hour. If the delay is less than 24 hours from the committed delivery time, we will issue a 10% refund. If the delay is more than 24 hours from the committed delivery time, we will issue a 15% refund. Any refund on a project of over $10,000 will be treated on an individual basis.