Preventing Bigger Problems
According to Amir Kabal, East Staffordshire’s Racial Equality Council director, the amount is money well spent. Regarding the increase in costs, he stated that the funds should be seen as an investment because, without that money, greater problems could arise. He was referring to the possible health complications, communication impairments and legal actions that could arise as a consequence of failing to provide translation and interpreting services to people who needed it. He concluded that, if there is a need for these services, translators and interpreters have to be provided regardless the extra cost.
Michelle Clerc, public engagement advisor at Burton Hospitals NHS Foundation Trust, stated that the hospital is very much committed to offering the best customer service and ensuring all patients get the best service. According to her, this involves ensuring patients and medical care providers can communicate with each other perfectly and offering translators and interpreters when they do not.
Most Common Languages
Burton’s Queen Hospital offers translation and interpreting services for all patients with limited English proficiency, as well as for any person with a speaking or hearing impairment. In the last five years, the most commonly translated language has been Polish, followed by Urdu and British Sign Language. Other languages spoken by patients who requires translation or interpreting services include Latvian, Punjabi, Cantonese, Hungarian, Russian, Kurdish and Mandarin.