United Kingdom: As from April 22, 2013, the National Savings and Investments (NS&I) in the United Kingdom will suspend all the services the bank provides in Welsh due to the high cost involve per Welsh customer. The 107 Welsh speaking customers represent only 0.007% of the total but makes the annual cost £900 for each one of them.
The measure raises concern for the possible consequences that may spring from a decision which contradicts general, world-wide tendencies towards diversity and language plurality. In times of economic turmoil, it could easily set a precedent for other organizations which need to reduce costs as well. After years of fights for language equality, NS&I is suspending the translation of brochures, web pages, correspondence and telephone services to achieve major budget cutbacks.
National Savings and Investments (NS&I) is a savings bank in the United Kingdom which is owned by the state. It uses the funds of individual savers to help supply the government’s public sector. Being a Crown body, the provision of services in Welsh is deemed obligatory: The Welsh Language Act of 1993 gave Welsh the same importance than English in the public sector.