Frequently Asked Questions

Frequently Asked Questions

Where is Day Translations located? Can I visit your head office?

Day Translations is a worldwide professional translation company. We are a global company with ability to serve our clients no matter where they are. Our head office is located in New York, New York (415 Madison Avenue, 15th Floor, New York City, NY 10017 – (212) 537-6123). You are welcome to visit us at any moment, or you can also contact us. To view a list of local numbers and our other offices in the United States and worldwide, please click here.In general, 95% of the projects can be completed without arranging any meeting. However, if you wish to have a meeting with us, we will arrange one at your earliest convenience. We are always at your disposal.

Can your references and experience be verified? How can i trust that your translations are accurate, professional, and culturally relevant?

In addition to our list of satisfied clients, you can download certified samples of our work. We are proud to have collaborated with major international companies, such as Siemens, the Super Bowl Committee, and Auburn University, USA, and we have served many more clients in accordance with our privacy policies. As a corporate member of the American Translators Association (ATA), the Better Business Bureau, and The National Association of Judiciary Interpreters and Translators, professionalism and excellent customer service are core elements of our business practice. Additionally, our qualified, proficient, and experienced employee base of certified language translators possess a strong understanding of the world’s cultures and languages. We always assign each project to the translation team with the most suitable expertise in the related field, so that you receive a final product that is contextually accurate. Learn more about our quality management process.

Which languages do you translate?

Day Translations offers expert translation services in over 100 languages and dialects, from Afrikaans to Zulu, including European, Asian, African languages and so on. Please check the list of languages that we translate. We offer professional translation services from and into most of international languages.

How do you choose your translators?

Our hiring process is very selective at Day Translations, Inc. All translators and interpreters must pass a specially tailored test to become an employee – refresher tests are then subsequently conducted every 3 months for quality control. Plus, all of our translators have certifications in multiple languages from the American Translator Association (ATA). Our translators possess expertise in a wide range of areas such as business, medicine and healthcare, education, and advertising. Collectively, our team of professional translators possess years of international translation and localization experience to perfectly fit your business needs.

Who will translate my document?

It depends on a range of factors, but the translator working on your project will be based in any one of our international offices.

What is the difference between a “certified translation” and a “notarized translation”?

In the US, a certified translation is one that has been completed by a translator who is a member of the American Translators Association (ATA), whereas a notarized translation bears a notary’s seal. Notarization is an additional service that involves adding the signature of a notary, who is an official witness, to the document. A notary’s signature can be added as a footer or on a separate statement of accuracy, and we may be able to work out the best option after receiving the details of your project.

What is a “sworn translator” and do you have any available?

A sworn translator can execute sworn translations because he/she has been certified by the government of his/her residence. In a number of countries, such a legal distinction exists, thereby allowing translators to stamp their translations as accurate and faithful to the original document. In the US, where the distinction does not exist, Day Translations combines its agency certification with a notary’s signature to achieve an equivalent standard.

Do you provide apostille services or academic evaluation?

Yes, we do. An “apostille” is a form of authentication issued to documents for use in countries that participate in the Hague Convention of 1961. Please visit the services page of Day Translations to find out more about the particular service in which you are interested.

We have a birth certificate that we want translated and certified. Can you provide this service?

Yes. Day Translations is very experienced in certified translations for important documents such as birth certificates and you can expect to receive the certified translation – with the document of certification – by email (a hard copy can also be sent to your address if requested). Further details can be found on our entire list of services.

What is a specialized translation?

A Specialized translation is a translation of high quality on specialized subjects, such as:

  • Legal translation
  • Translation of manuals
  • Business translation
  • Financial translation
  • Medical translation
  • Certified translation
  • Professional affidavit of translation
  • Translation of websites
  • Patent translation
  • Translation of novels
  • Translation of textbooks
  • Quick translation of e-mails
  • Translation of signs, banners, and all markings
  • Certified Apostilles for any country.
  • Academic evaluation of foreign transcripts
  • Request for Proposal (RFP) translation
  • Translation of magazine articles
  • Film script translation
  • College Transcript Translation
  • USCIS Certified Translation
  • Document Translation
  • General document translation

Visit our Specialized translation page, for more details.

How can I send my documents to Day Translations?

We can receive documents by post, fax (1-800-856-2759), hand-delivery, email, FTP, Fax (1-800-856-2759) or via our Free Quote form. We accept electronic files in any kind of format.

How do I get an estimate for translation?

Please go to the Free Quote page and submit as many details as possible and we will get in contact shortly afterwards. Please contact us at contact@daytranslations.com with the details of your project and ensure that you include the source language, target language, and the word count; alternatively, you can use the submission form if you prefer.

How long will it take for my documents to be translated?

We take great pride in our quick turnaround times, whereby our customers are also well informed. However, due to workflow in the office, as well as other factors, time frames can be longer than expected – especially in the case of multilingual projects. Please contact us to discuss your project, as we are always prepared to do whatever is possible to meet your deadline.

Do I need to submit the original documents?

No. An original copy of your document is not necessary, as a fax copy, photocopy, or email (PDF file) is sufficient.

What if I only have a single document that needs translating?

No problem! We work with projects of any size. We translate letters, emails, official documents — anything you need.

Are my translations guaranteed by Day Translations?

Yes they are. At Day Translations, not only do we take our client services very seriously, but we are also extremely confident in our translation skills. Our accuracy guarantee for life means that, no matter how much time has passed, we will make any corrections free of charge. We are always available to update all translated documents.

What are your payment terms and methods? Which currencies do you accept?

We accept credit cards, debit cards, PayPal, checks and bank transfers. Payment is due upfront. We accept all currencies.

Will my documents remain confidential?

Any document that is handled by Day Translations is treated with the utmost confidentiality. If, however, you have privacy concerns, a legally binding non-disclosure agreement will be signed by our translator(s). We maintain the highest professional and ethical standards to ensure that the content of your project remains completely confidential. A copy of our privacy policy will provide you with further details.

What will you do with my contact details?

Your contact details are securely stored on our database and our top-level security technology means that they cannot be accessed by any third party.

How is the price of a translation calculated?

The length of the translation and the due date are the primary determinants for the pricing of any translation; however, please be assured that terminology is never a consideration, as we are confident in our expertise in every field.